The ultimate experience for your guest
Frequently asked questions
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Fill out our live embroidery inquiry form with your event date, type, location, and estimated guest count. We'll follow up within 24 hours to confirm availability and put together a custom quote. Once you're ready to move forward, a deposit secures your date and we begin building your personalized embroidery menu.
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We recommend booking at least 3–4 weeks in advance to allow time for design consultation, menu preparation, and scheduling. For peak seasons (spring bridal, holiday) 6–8 weeks is ideal. That said, if your event is coming up soon, reach out anyway, we do accommodate rush bookings when availability allows, though a rush fee may apply for bookings with less than 14 days notice.
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A 15% non-refundable deposit is required to secure your event date. The remaining balance is due 7 days before your event. We accept all major credit cards, Apple Pay, and Zelle. Deposits are non-refundable but your date can be rescheduled with at least 14 days notice.
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Yes! We serve the greater Houston area including Katy, Sugar Land, The Woodlands, Pearland, and River Oaks with no travel fee. For events beyond 25 miles from Houston, a travel surcharge of $50–$150 applies depending on distance. For events in other cities (like Dallas), please reach out directly so we can discuss logistics and pricing.
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Your deposit is non-refundable as it holds your date and covers preparation time. If you need to reschedule, we ask for at least 14 days notice and will do our best to find a new date that works. Cancellations within 14 days of the event forfeit the deposit and may incur an additional cancellation fee depending on preparation already completed.
Event Day
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Our standard setup uses two 6-foot tables with our embroidery machines behind and our branded menu display in front. We'll need approximately 10–12 feet of linear wall or table space and access to at least one standard electrical outlet. We handle all setup and breakdown — typically arriving 45–60 minutes before your event start time
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Most items take between 6–10 minutes to embroider depending on the design complexity. Simple initials or monograms are on the faster end, while designs with multiple icons or larger lettering take a bit longer. With 2 machines running simultaneously, we can typically serve 20–30 guests per hour for initialed designs. We'll factor your guest count into our recommendations during the consultation so your guests never wait long.
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All events require a minimum of 2 hours. This ensures we have enough time to properly set up, serve your guests at a relaxed pace, and break everything down. For events with larger guest counts, we recommend 4–6 hours to make sure every guest gets their turn.
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Yes! In addition to our embroidery bar, we offer a heat press bar featuring patches and iron-on themed icons. The heat press is faster than embroidery, great for larger guest counts or younger audiences. It can be added to any embroidery package or booked as a standalone station. Ask about this when you fill out your inquiry form.
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Absolutely, and we love when clients do both! Having two stations running gives guests two personalization options, keeps the energy high, and means more guests can be served simultaneously. We'll bring dedicated staff for each station so the experience stays seamless.
Items + blanks
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Our service fee does not include embroidery blanks unless specifically requested. Most clients source their own items or ask guests to bring something from home, this keeps things personal and meaningful. If you'd like us to source and supply items, we can do so for cost + a 15% markup + a $150 handling fee. We'll always recommend trusted suppliers and help you choose items that embroider beautifully.
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Most fabric items can be embroidered on-site. Popular choices include:
· Hats and caps (beanies, bucket hats)
· Tote bags and canvas shoppers
· Cosmetic and makeup pouches
· Denim jackets and shirts
· Silk or satin robes
· Pillowcases and linen items
· Bandanas and scarves
· Fleece jackets and hoodies
Items should be made of fabric (no lace, vinyl, or paper). If you're unsure about a specific item, just ask — we're happy to advise before your event. -
All events require a minimum of 2 hours. This ensures we have enough time to properly set up, serve your guests at a relaxed pace, and break everything down. For events with larger guest counts, we recommend 4–6 hours to make sure every guest gets their turn.
Pricing
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Our service is priced by the package based on event duration and guest count. Our packages start at $799 for a 4-hour intimate event and go up to $3,200+ for full-day elite activations. Corporate events are priced separately. All packages include 2 machines, 2 staff, a personalized embroidery menu, branded signage, and full setup and breakdown. Fill out our inquiry form and we'll send you a custom quote within 24 hours.
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Yes, our minimum booking is 2 hours. We've found this is the right amount of time to properly set up, serve guests at a quality pace, and break down the station. Our minimum rate starts at $500 for up to 30 guests over 2 hours.
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Yes — we have dedicated corporate activation packages designed for brand launches, corporate holiday parties, client appreciation events, and VIP gifting suites. Corporate pricing starts at $2,400 for a 3-hour activation. Please note your company name and event type in the inquiry form and we'll send you our corporate activation guide.
Design + menu
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Your embroidery menu is a fully customized display we create specifically for your event, it shows your guests exactly what they can have embroidered. It includes the font choices available, the thread color options, and any icons or design elements you've selected. We build this with you during your pre-event consultation so it perfectly matches your event's aesthetic and theme. Think of it as the ordering menu your guests browse when they step up to the station.
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We offer a range of font styles from classic script and serif to clean block lettering. For icons, we have 20+ designs to choose from including florals, stars, hearts, bows, crowns, sports icons, and more. For corporate clients, we can also digitize your brand's logo for use at an activation. We'll share our full design library during your consultation so you can curate exactly what fits your event.
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Yes! For corporate events and brand activations, we can digitize and stitch your logo directly onto items. We'll need your logo file (vector format preferred) at least 2 weeks before the event to allow time for digitizing and testing. A digitizing fee may apply depending on design complexity. Reach out through the inquiry form and mention you'd like custom logo embroidery.
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We carry a wide range of thread colors and always curate a palette that matches your event's aesthetic. For private events, we typically offer 3–6 color choices. For corporate activations, we can match your specific brand colors as closely as possible. We'll finalize your thread palette during your pre-event design consultation.